Our new business solutions practice is a direct response to increasing demands from our customers in the area of business solutions. We are delighted to add Microsoft Dynamics 365 to the existing portfolio consisting of Board Secure, Office 365 and of course our training facility.
The Customer Journey is increasingly demanding more attention and requiring a more sophisticated approach which can be time consuming and costly. We believe this is an area of huge potential for many small businesses and CRM can deliver on this potential.
CRM for your Business
Properly employed, a CRM system will help implement your Customer Relationship Strategy by allowing you track key interactions with people in your professional network such as existing and potential customers.
Microsoft Dynamics 365 works with most core applications enhancing the three customer touch points: Marketing, Sales and Customer Service. CRM is particularly valuable to small businesses as it systemises and puts structure on labour intensive activities which might previously have been managed using email and Excel spreadsheets in conjunction with their core application.